FAQs

Please go to My profile -> My Orders ->View details -> Shipment

Please submit a Service Request from Help & Support

Our working hours are 08AM to 05PM EST (Monday-Friday) We will be closed on the following holidays in 2024:

Jan New Year’s Day Monday, January 1st
Martin Luther King’s Day Monday, January 15th
February President’s Day Monday, February 19th
May Friday Before Memorial Day Friday, May 24th
Memorial Day Monday, May 27th
Jun Juneteenth Wednesday, June 19th
Jul Independence Day Thursday, July 4th
Sep Labour Day Monday, September 2nd
Nov Diwali Friday, November 1st
Thanksgiving Day Thursday, November 28th
Day After Thanksgiving Day Friday, November 29th
Dec Christmas Day Wednesday,, December 25th

Minimum Order: $500 per Purchase Order*

  • *Refrigerated product orders under $500 will incur a $100 Processing Fee
  • *Non-refrigerated product orders under $500 will incur a $50 Processing Fee
  • A processing fee for refrigerated products will be incurred for total orders under $500
  • A processing fee for non-refrigerated products will be incurred for total orders under $500
  • Standard shipping: $50 for 3-5 business days
  • Expedited Shipping: $100 for non-refrigerated products

We have 2 shipping modes:

  • Standard Delivery
  • Next Day Delivery

Our Shipping Charges for each mode are mentioned below:

  • Standard Delivery

Non Refrigerated Products

  • Delivery Date – Within 7 calendar days

Refrigerated Products

  • If ordered before 3 PM EST (Working Day)
    • Delivery Date - Next Working day
  • If ordered after 3 PM EST (Working Day) or on a Holiday
    • Delivery Date - Next Working day
  • If ordered on Thursday after 3pm EST or on Friday/Saturday/Sunday
    • Delivery Date - Next Tuesday

2. Next Day Delivery

  • Next Day Delivery will impact the delivery time of Non Refrigerated products only. Refrigerated delivery schedule remains unimpacted if this mode is chosen.

Non Refrigerated Products

  • If ordered before 3 PM EST (Working Day)
    • Delivery Date - Next Working day
  • If ordered after 3 PM EST (Working Day) or on a non-working day (Saturday/Sunday/Holiday)
    • Delivery date - Next to Next Working day

Please call Customer Service or Click on This Link

Please call Customer Service or Click on This Link

Go to Forgot Password-> Provide your registered email Id. Reset Password link will be sent to your mail. Click on the link to set your New Password.

Go to My Account->Change Password

Go to My Account-> Company Structure-> Add User

Go to My Account-> Company Users-> Select the User -> Delete

Go to My Account->Address Book -> Add New Address.

Please call Customer Service or Click on This Link.

Customer Care: customercare@drreddys.com
Techical Support: Direct@drreddys.com
Medical Inquires: medinfo@drreddys.com
Customer Care: +1 866-733-3952
Adverse Events/Side Effects: +1 888-375-3784
Returns: +1 800-967-5952

Working hours - 08:00AM to 05:00PM EST (Monday - Friday)